Terms and Conditions of Trade

The following Terms of Trade apply to services provided by Cutting Edge Plastic Surgery to its patients.

1. Any changes to the Terms and Conditions of Trade need to be agreed to in writing by both parties.
2. No staff member of Cutting Edge Plastic Surgery may agree to any terms other than as written in this contract.
3. Prices include GST unless otherwise stated.
4. Prices quoted for services may be adjusted from time to time, and the customer hereby agrees to pay any such adjusted price, e.g. in instances where cost of goods increases, government surcharges increases errors or omissions by Cutting Edge Plastic Surgery or its representatives.
5. Unless otherwise agreed, all services shall be paid for on the date of service.
6. Consultations and non-surgical appointments: where a patient fails to attend, or cancels or reschedules with less than 24 hours’ notice, the full appointment fee will be charged.
7. Surgical procedures: cancellation fees apply as set out in the patient’s surgical quote and booking form reflecting costs committed by Cutting Edge Plastic Surgery (including theatre, anaesthetic and consumable costs). Where the theatre time is re-booked, fees will be reduced accordingly. No fee will be charged where Cutting Edge Plastic Surgery cancels for reasons unrelated to the patient. Cancellations due to patient illness are covered by clause 8.
8. Illness before surgery: patients must inform Cutting Edge Plastic Surgery as soon as possible, and before attending, if they become unwell before their surgery (for example with a cold, flu, fever, infection or COVID-19 symptoms). Where the patient notifies us before attending and surgery is postponed on clinical advice, no cancellation fee will be charged and the surgery will be rescheduled. Where a patient attends with symptoms they were aware of but did not tell us about, and surgery is cancelled on the day on clinical advice, the late cancellation fees in the surgical quote and booking form will apply.
9. Payment shall be accepted in the form of direct credit or direct debit.
10. Cutting Edge Plastic Surgery may withhold further provision of service where there is any outstanding amount due, except in emergency situations.
11. Where patients are in breach of agreed payment terms, we may disclose this information to debt collection agencies and legal proceedings may follow. This may result in your name and address being entered into the Computer Bureau default listing which will have an impact on your credit rating.
12. Interest may be charged on overdue accounts at a rate to be decided by Cutting Edge Plastic Surgery from time to time.
13. Costs incurred to recover outstanding monies will be charged to the customer.
14. Termination of the contract may apply where there is non-payment without prejudice to any claims Cutting Edge Plastic Surgery may possess.
15. The patient authorises Cutting Edge Plastic Surgery to collect, retain and use personal information about the patient for the purposes of assessing the client’s creditworthiness. The patient authorises any other company or person to provide Cutting Edge Plastic Surgery with any information of the type referred to above that may be requested of them. The Credit Reporting Privacy Code 2020 has been issued under the Privacy Act 2020 and provides specific rights in relation to personal credit information held by credit reporting agencies as per the Privacy Code at www.privacy.org.nz
16. No goods supplied by Cutting Edge Plastic Surgery may be returned for credit.
17. Supply of goods for personal use will be covered by the Consumer Guarantees Act 1993.
18. Variations to the Terms of Trade may occur from time to time, and Cutting Edge Plastic Surgery will notify the patient by way of invoice – receipt of which shall be deemed to be acceptance by the patient.